Question 1

How do you know someone has passed away?

Accepted Answer

We require official legal documentation before releasing any videos. Every submission is reviewed by our verification team, identity is confirmed, and only then is a release approved.

Question 2

Can I update my videos?

Accepted Answer

Yes. You can replace, re-record, or remove your videos whenever you want while your account remains active. Your legacy can grow with you.

Question 3

Who can watch my videos?

Accepted Answer

Only the recipients you personally choose. Videos are never publicly accessible and are never shared with anyone outside your named recipients.

Question 4

Are my videos encrypted?

Accepted Answer

Yes. Every upload is encrypted in transit and at rest, stored in encrypted cloud storage with redundant backups.

Question 5

Can I cancel?

Accepted Answer

Yes. You remain in complete control of your account at all times, including cancellation and removal of your stored messages.

Clear answers to the questions families ask most

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